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Shipping & Delivery

Delivery to Greece

Shipping is free for Greece on all orders above 100€. For orders less than 100€, a delivery fee is charged by DHL.

All our deliveries in Greece are handled by DHL Express and normally take 1-3 business days depending on delivery location.

Delivery to EU countries

Shipping is free for France on all orders above 250€. For orders less than 250€, you can choose between DHL Express (a fee is charged by DHL for delivery within 1-3 business days), or DHL Economy (a fee is charged by DHL for a delivery within 5-7 business days).

 

Delivery all other non EU countries within Europe (UK, Switzerland, Norway) 

Enjoy free standard shipping on all e-shop orders over 450€ for deliveries within the EU Customs Union countries. You can view this list here. For orders less than 450€, you can choose between DHL Express (a fee is charged for delivery within 1-3 business days), or DHL Economy (a fee is charged for a delivery within 5-7 business days).

 

Delivery to US

Shipping is free for US on all orders above 1000€. For orders less than 1000€, a delivery fee is charged by DHL.

 

All Countries out of EU

The customer is responsible for payment of all applicable customs duties and charges, and in accordance with the applicable local laws.

If your order is being shipped outside EU, then you may need to pay customs duty and other import taxes in order to receive your order. The shipping company will notify you that your online shop order is being held at your country’s customs and that you’ll need to pay duties and other applicable taxes to the local customs agency, and where relevant, request necessary information for customs clearance. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty and/or import taxes are your responsibility, and the local authorities will hold your order until you have paid the charges.

Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. Duty is refunded by your local customs upon your direct request to them. We are unable to request the refund of your duty on your behalf.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges. If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this.

In order to calculate the customs you can use the calculator that is provided by our partner Shiplemon here. In the calculator you can specify your country details and get an estimation of the customs duty that you will have to pay.

If you have any questions, don’t hesitate to contact us

 

General Information

As the deliveries are handled by external partners, delivery times are just estimations and, therefore, cannot be guaranteed by the Company. Please note that we cannot ship to P.O. BOX addresses.

Our jewellery leaves our hands in pristine condition, and we make every effort so that you receive them in the same condition. If, however, there is obvious damage upon delivery, please refuse to accept the delivery and notify us as soon as possible.

Please also try to take a photo of the damaged package, if possible. We will subsequently contact our courier partners to investigate and inform you of the next steps.